1. Scope of application
These General Terms and Conditions (GTC) apply to all dental services provided by the dental practice [practice name] (hereinafter referred to as the “Practice”). They apply to all patients and their legal representatives who make use of the services of the Practice.
2. Conclusion of contract
The contract between the practice and the patient is concluded by making an appointment for treatment or by using the services. By making an appointment, the patient agrees to these General Terms and Conditions.
3. Services of the practice
The practice offers dental treatments and services in accordance with the applicable dental standards. This includes, among other things
- Consultation and diagnosis
- Dental treatments (e.g. fillings, dental cleanings, root canal treatments)
- Prophylaxis
- Dentures and implants
- Emergency treatments
The exact type and scope of treatment will be discussed and agreed with the patient on an individual basis.
4. Making and canceling appointments
Appointments can be made by telephone, e-mail or online via the booking system on the website.
If an agreed appointment cannot be kept, it must be canceled at least 24 hours before the appointment. Otherwise, the practice reserves the right to charge a cancellation fee. This is [amount or percentage] of the treatment price.
5. Patient obligations
The patient is obliged to provide all relevant medical information required for the treatment truthfully and completely. This includes in particular information about existing illnesses, allergies and current medication.
6. Prices and terms of payment
The prices for dental services are based on the scale of fees for dentists (GOZ) or, in the case of statutory health insurance, on the agreed remuneration.
Payment for private dental services is usually due immediately after treatment or in accordance with the individual agreement. In the case of statutory health insurance patients, invoicing is carried out in accordance with the specifications of the statutory health insurance company.
Payments can be made by bank transfer, credit card or in cash.
7. Liability
The practice is liable for the proper execution of the agreed treatments in accordance with the applicable dental standards. Liability for treatment errors is assumed in accordance with the applicable legal provisions.
The practice accepts no liability for damage caused by improper handling or disregard of medical instructions by the patient.
8. Data protection
Personal data is processed in accordance with the practice’s privacy policy [link to privacy policy]. The patient agrees to the collection and processing of their personal data as part of the treatment.
9. Complaints and contact
If the patient is dissatisfied with a service provided, they can contact the practice at any time. Complaints will be carefully examined and a solution will be sought in the interests of the patient.
10. Right of withdrawal
Patients who do not make use of emergency dental treatment have a right of withdrawal in accordance with the provisions of distance selling law. The patient may withdraw from the contract within 14 days of concluding it, provided that no treatment has been started.
11. Amendments to the General Terms and Conditions
The practice reserves the right to amend these General Terms and Conditions at any time. The patient will be informed of any changes in good time. The current version can be viewed on the practice’s website.
12. Place of jurisdiction and applicable law
The law of [country / region] shall apply. The place of jurisdiction for all disputes arising from the contractual relationship is the registered office of the dental practice.
13. Final provisions
Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the statutory provision.